Make every moment count
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Hi Reader, Ever since we started Drio, we set out to build our business on connections. I believe, at the end of the day, the biggest gift any of us can give is our time and attention. When you apply that to your client experience, your people come back. That can make or break your business. For example, just recently, a client rehired us for a website refresh. We had worked with them a few years ago, and they wanted to make sure everything was keeping up with how their business had evolved. I always feel honored when a client like that decides to work with us again because it speaks to the relationship we’ve built. There’s no vetting process needed on either side because we already established that trust and collaboration the first time we joined forces. Yes, our website, reviews, content marketing, and word of mouth keep on enticing new potential clients. You can’t bring in new people if you don’t have those things set up properly. The Drio experience, though, is where we prove it all. We show up as thoughtful partners and a resource our clients can trust. That’s why we often get tapped to do a second or third version of clients’ websites. They’ve lived the Drio experience through every call, email, and support ticket. I know it sounds sentimental, but it’s an affirmation that this approach is the right approach for us, no matter how much we grow or adapt to the times. You can’t outgrow connection. Don’t you agree? Are there any little things in your client experience you’ve noticed make a big impact? Reply back so I can give you a virtual high five.
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Hi! I'm Rachel, the Left Brain of Drio.
Hi Reader, August was a month of evolving, connecting, and looking ahead. From continuing to grow long-term client partnerships and digging into important website privacy updates, to refreshing Office Hours and getting closer to sharing what’s next with WholeSite, there’s been a lot happening behind the scenes at Drio. Here’s a little peek at what we were working on throughout the month. 🌱 How United Way of Central Maryland’s Website Keeps Evolving We’re highlighting one of our favorite...
Hi Reader, Rachel and I recently went to a presentation for international exchange alumni (because of our Professional Fellows experience). During the event, one of the presenters shared how he’s now working with a peacebuilding organization called Mediators Beyond Borders. You know I’m all about a good analogy, and I absolutely loved the one he referenced. He described peacebuilding as similar to the Japanese art form kintsugi, which is done by repairing broken pottery using a gold substance...
Hi Reader, I don’t usually work late, but when I do, it’s because I’m fully immersed in something, head down, earbuds in. Recently, I was up late working on WholeSite, the AI-assisted website building tool we’re developing. When I finally came home, I asked my husband if he wanted to see what I had been doing. I hadn’t actually told him much about WholeSite yet, so I gave him the spiel. I told him WholeSite will allow entrepreneurs to create a high-quality WordPress website on their own. It...