Make every moment count
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Hi Reader, Ever since we started Drio, we set out to build our business on connections. I believe, at the end of the day, the biggest gift any of us can give is our time and attention. When you apply that to your client experience, your people come back. That can make or break your business. For example, just recently, a client rehired us for a website refresh. We had worked with them a few years ago, and they wanted to make sure everything was keeping up with how their business had evolved. I always feel honored when a client like that decides to work with us again because it speaks to the relationship we’ve built. There’s no vetting process needed on either side because we already established that trust and collaboration the first time we joined forces. Yes, our website, reviews, content marketing, and word of mouth keep on enticing new potential clients. You can’t bring in new people if you don’t have those things set up properly. The Drio experience, though, is where we prove it all. We show up as thoughtful partners and a resource our clients can trust. That’s why we often get tapped to do a second or third version of clients’ websites. They’ve lived the Drio experience through every call, email, and support ticket. I know it sounds sentimental, but it’s an affirmation that this approach is the right approach for us, no matter how much we grow or adapt to the times. You can’t outgrow connection. Don’t you agree? Are there any little things in your client experience you’ve noticed make a big impact? Reply back so I can give you a virtual high five.
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Hi! I'm Rachel, the Left Brain of Drio.
Hi Reader, I’ve been thinking a lot about the story of Pablo Picasso and the napkin sketch lately. As legend has it, a woman was walking by a Parisian cafe one day, when she spotted Picasso drawing on a napkin. She was a big fan, so she walked up to the famous painter and asked if she could buy the sketch. Picasso responded with, “Yes, that will be 1,000,000 Francs.” The woman was surprised because she had just seen how quickly Picasso had created the drawing. It couldn’t have been more than...
Hi Reader, April brought a season of celebration, renewal, and exciting milestones for our team. From enjoying spring break with loved ones to launching new sites and welcoming a new baby to our VA team, this month was filled with moments that reminded us how much growth and joy can happen both personally and professionally. 💙 A Joyful New Arrival: Welcoming Baby Jack! Katie, our amazing Drio Virtual Assistant, is overjoyed to share the arrival of her son, Jack Hayes Lewis, born on April 4,...
Hi Reader, A few weeks ago, our Project Manager, Justyne, visited Hazel and me here in Baltimore. When Justyne came to visit, we explained that Baltimore feels like a small town, even though more than 570,000 people live in the city. Many of us have been here for decades, if not generations, so it often seems like everyone knows each other. There’s a reason one of the city’s nicknames is “Small-timore.” She quickly saw what we meant. On the drive back from the airport, she spotted a sign with...